Warranty and Terms & Conditions

Introduction

Thank you for choosing Attic’s Express for your service needs. We are committed to providing the highest quality service and stand behind our work with comprehensive warranties and terms. Please carefully read this document, which outlines the warranties, conditions, and limitations associated with our services.

If you have any questions or require clarification, contact us at atticsexpress@gmail.com or visit our website.

Payment Terms

• Payment is due upon project completion at the end of the workday, directly to the project manager on-site.
• Returned checks will incur a $30 fee per incident.

Deposit Terms

• A 10% deposit is required to secure a service date, calculated from the total project cost or $1,000, whichever is lower.
• Deposits paid by card are exempt from the 3% processing fee if the remaining balance is not paid by card.
• Deposits are refundable if cancellation occurs within 72 hours of payment. Beyond this timeframe, the deposit becomes non-refundable.

Rodent Proofing Warranty

• Upon completing rodent-proofing services, our team installs traps and conducts two complimentary inspections to ensure satisfaction.
• Sealing rodent entry points may result in some rodents being trapped outside or hidden inside the home. Any noises post-service may indicate trapped rodents. It typically takes 2–4 weeks to catch all live rodents using our traps.

Rodent Proofing Recommendations

• Trim trees and bushes to secure your home’s perimeter.
• Dispose of garbage and food promptly to discourage rodents.
• Store food in sealed, elevated containers.

Air Duct Replacement Warranties

This warranty applies to:

• Leaks or breaks in ductwork connected to heating and/or air conditioning systems.
• Leaks or breaks in vapor barriers, plenums, dampers, damper-only controls, registers, and grills.

General Damages and Repairs

• While we strive for care, minor property damage may occur during work. Clients have seven days to report suspected damage; claims made after this period will not be covered.
• Pre-existing damage will be inspected before work begins.
• Damaged paint or flooring will be repaired to the best of our ability; wallpaper will be matched as closely as possible.
• Notify our office at least 24 business hours in advance if you anticipate any issues.
• Repairs conducted by third-party vendors require prior written approval to be covered.

Additional Terms

• Most projects are completed within a single day, though duration may vary based on crew availability.
• Work is performed as outlined in the contract at the agreed price.
• Before and after photos are available upon request by emailing atticsexpress@gmail.com. Photos will be provided within 1–3 business days after full payment is received.

Warranty Limitations

What is Not Covered:

• Damage caused by external factors such as natural disasters, chemicals, or improper building structures.
• Damage from modifications after installation, such as structural changes, equipment installations, or cleaning solutions.
• Improper maintenance, vandalism, or misuse.
• Incidental, consequential, or punitive damages.
• Damage to the building, its contents, or occupants.

Claims:

• Claims must be reported within 30 days of discovering a defect.
• Notification must include:
  • Description of the defect.
  • Purchaser’s contact information.
  • Installation date.

Send claims to atticsexpress@gmail.com.

Modifications to Warranty

• This warranty may only be modified in writing and signed by an officer of Attic’s Express.
• Verbal statements or recommendations do not alter the terms of this warranty.

Contact Information

Attic’s Express
Email: atticsexpress@gmail.com
Phone: (408) 561-1909